| |
|
| |
Frequently Asked Questions |
| |
|
| |
Can patches be
attached to caps? |
| |
Yes, but only patches 3 inches or
smaller. You need to put in the comment field of the order form
if you want the patch attached. |
| |
|
| |
Is there a
charge to attach the patch to the cap? |
| |
No. |
| |
|
| |
What is your
shipping charge? |
| |
For orders in the continental USA, our
charge is $3.00 per order but there is no charge for shipping if
the order is over $30.00 |
| |
|
| |
Can an order
be sent priority mail or express overnight mail?
|
| |
Yes, if you so indicate. The cost
will be the actual charge of the shipping.
. |
| |
|
| |
How do you
ship? UPS or US Mail. |
| |
We ship the most economical way,
unless one or the other is specifically requested.
. |
| |
|
| |
How long have
you been in business? |
| |
We have been in business since 1976,
we purchased the W N Rich patch Company in 1996, who purchased it
from the Bosch Embroidering Company in the 1970's. Bosch
Embroidery Company has been making railroad patches since 1926! |
| |
|
| |
Do you take
credit cards? |
| |
Yes, all major credit cards are
accepted. |
| |
|
| |
Do you ship
out to foreign countries? |
| |
Yes but the shipping charge is the
actual charge and it may be expensive. Please go to www.USPS.com
to see what those costs may be. |
| |
|
| |
Where are you
located? |
| |
We are in Fort Worth Texas, 76131. |
| |
|
| |
What is your
FAX number? |
| |
(801) 848-7287 |
| |
|
| |
What is your
email address? |
| |
Sales@IguanaRailway.com |
| |
|
| |
Do you do
custom orders? |
| |
If you send the color artwork and
quantities wanted, we will give you a quote. |
| |
|
| |
Do you accept
orders via US Mail? |
| |
Yes, you can mail your orders to:
Iguana Railway 923 Round Hill Rd. Ft. Worth, TX 76131 |
| |
|
| |
Do you have a
store? |
| |
No, we only have the website
www.IguanaRailway.com |
| |
|
| |
Can
merchandise be return? |
| |
You can email us with the request but
our policy is only to exchange items. Returns will only be
accepted if preapproved. |
| |
|
| |
Do you sell
wholesale to clubs, gift shops, museums, etc. |
| |
Yes, please go to the wholesale link
on our site and fill out the wholesale information request form
and we will get back to you ASAP. |
| |
|
| |
How long does
it take you to ship an order after receipt. |
| |
Usually within 48 hours of receipt of
the order but keep in mind, weekends do not count as we are off. |
